Explain your situation to bank officials, show them your police report to facilitate the process, and ask for their help in getting your money back.
According to CompareHero, if the amount wrongly transferred exceeds RM5,000 and the recipient has no reason to hold your money or has been ignoring calls from the bank or police, you have a right to pursue action. Meanwhile, if the amount is less than RM5,000, you can go to the nearest local court to file a small claims procedure to resolve the dispute without legal representation.
Write down as much details about the transaction
- The account number and bank involved,
– Name of the account holder,
- The date and time the funds were mistakenly transferred,
- The application/transfer method used.
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